At Platinum Research, we believe that transparency is the bedrock of a successful relationship between a research analyst and their clients. This Grievance Redressal Process / Escalation Matrix document outlines our commitment to addressing investor concerns in a fair, transparent, and timely manner as mandated by SEBI.
Resolution Process
We have established a robust mechanism to ensure that your grievances are addressed promptly. Our compliance team is dedicated to resolving issues within the stipulated regulatory timeline of 21 working days.
Escalation Matrix
| Details of Designation | Contact Person | Physical Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 | 9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
| Head of Customer Care | -- | -- | -- | -- | -- |
| Compliance Officer | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 | 9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
| CEO | -- | -- | -- | -- | -- |
| Principal Officer | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 | 9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
The above-mentioned details help complainants approach the concerned Research Analyst before filing a complaint with SEBI. For more details, visit: BSE Circular Link.
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this period, you may escalate it to SEBI’s SCORES platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
If you are not satisfied with the resolution provided through our support or the SCORES portal, you can escalate the matter via the Online Dispute Resolution (ODR) Portal: smartodr.in.
Last updated: Feb 2025. For further clarifications, please contact our Compliance Officer at prititiwari@platinumresearch.in.