Grievance Redressal / Escalation Matrix
| Details of Designation | Contact Person Name | Address (Physical Location) | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 |
9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
| Head of Customer Care | -- | -- | -- | -- | -- |
| Compliance Officer | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 |
9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
| CEO | -- | -- | -- | -- | -- |
| Principal Officer | Priti Tiwari | MIG 1, 714, Amdi Nagar, Hudco VTC, Bhilai West, Bhilai, Chhattisgarh, 490009 |
9200091008 | prititiwari@platinumresearch.in | Mon–Fri 09 AM – 05 PM |
The above-mentioned details help complainants approach the concerned Research Analyst before filing a complaint with SEBI. For more details, visit:
https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this period, you may escalate it to SEBI’s SCORES platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
If you are not satisfied with the resolution provided through our support or the SCORES portal, you can escalate the matter via the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in